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We are committed to providing accessible service for customers with disabilities, including passengers using mobility aids and assistive devices. Check out our Accessible Transit Handbook to find more information on:

  • How we make transit services more accessible
  • Bus accessibility features and equipment
  • Bus stops and shelters
  • Routes and schedules
  • Services we offer and the rules we follow
  • How we keep you safe and what we do in emergencies

Blind or partially sighted

The Canadian National Institute for the Blind (CNIB) offers bus-hailing kits to help persons who are blind or partially sighted easily and safely catch their bus. The kits include: 

  • A plastic, night reflective card. The passenger can wave the card at an approaching bus to let the operator know which route they need. 
  • A "reminder" card. The passenger can give this card to the bus operator to request a reminder when their stop is coming up. 

Call CNIB Kingston at 613-542-4975, ext. 5056 for more information or to pick up a kit at 826 Princess St., Kingston, ON K7L 1G3 

Customers with mobility devices 

Riders using a wheelchair or mobility scooter should board the bus last to allow other passengers to move to the rear of the bus. For safety, the bus operator will then secure the mobility device in the courtesy seating area. There areas: 

  • Can accommodate a mobility device up to 32 in (81 cm) wide. 
  • Feature a three-point securement system with a stabilizer bar for a fourth point of contact. 
  • Have shoulder and lap belts options. 

The transit operator must secure all mobility devices using the securement system. The operator must be able to hook the system to a solid section of the mobility aid's frame. This process is for the safety of our passengers as outlined in the Highway Traffic Act and Kingston Transit policy. 

Kingston Access Bus

Kingston Access Bus offers door-to-door transportation for eligible persons. The organization reviews applications on a case-by-case basis. To qualify, you need to:

  1. Live in or be visiting the City of Kingston, and
  2. Have a disability as per the Accessibility for Ontarians with Disabilities Act that prevents you from using traditional transit services.

For more information and to apply, visit Kingston Access Bus.

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